Capture in the realm of ECM refers to the strategy the business uses to ingest documentation into their ECM repository. Most businesses receive a mixture of digital documentation (PDFs, XMLs) alongside physical documentation (via Post/Courier) that are key to their business functions. A business will ideally need to consolidate this documentation into a single repository. The software used to consolidate this is referred to as a capture solution. Examples are IBM DataCap, Kofax Capture, etc. Most modern capture solutions are integrated with artificial intelligence models in the cloud to accelerate classifying the content, as well as extracting key data from this content in an attempt to index it according to business needs.
- Case Management
- Tasks (Knowledge Workers) Supplemented by RPA (Robotic Process Automation)
- Output Management
- API Services for ECM